Privacy Policy
Last updated: July 2026
The Pool Fam (“we,” “us”) operates https://thepoolfam.com. This policy describes what information we collect through the site and how we use it. The short version: we collect what we need to respond to your quote request and run the business, we don't sell it, and we don't collect more than we need.
Information we collect
Information you give us. When you submit our quote form or contact us, we collect the details you provide: name, phone number, email address, service address, pool details, and your message.
Information collected automatically. We use Vercel Analytics and Google Analytics 4 to understand site usage (pages visited, approximate location, device type). These tools may use cookies or similar technologies. We do not use this data to identify you personally.
How we use your information
- To respond to quote requests and provide pool services
- To communicate about scheduling, service, and billing
- To improve the website and our marketing
- To comply with legal obligations
How we share it
We don't sell or rent your personal information. We share it only with service providers who help us operate: our email provider (Resend), our field-service platform (Skimmer), analytics providers, and our website host (Vercel). Each receives only what it needs to do its job.
Data retention
We keep quote and customer records as long as needed to serve you and meet legal requirements. You can ask us to delete your information at any time (see below); we'll honor the request except where we must retain records by law.
Your choices
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it by emailing info@thepoolfam.com. You can opt out of analytics cookies through your browser settings or standard opt-out tools.
Children
Our site and services are directed at adults. We do not knowingly collect personal information from children under 13.
Contact
The Pool Fam
9 Southern Trace Blvd, Ormond Beach, FL 32174
(386) 946-6454 · info@thepoolfam.com